Privacy Policy

We fully understand that people are concerned about how their e-Mail address, postal address and other personal information will be used and so we have the following privacy policy to let members know how their information will be used by us.

The information we must hold is:-

  • Your current e-Mail address in order to inform you when transactions have been requested or when changes are made that affect you.
  • Your address in order that we can ensure that any item offered or received once a transaction is completed is arriving or being despatched in accordance with our terms and conditions.
  • Your telephone number so that we can contact you.
  • Your credit card details in order that we can accept your membership and renew this membership at the end of your membership term.

Remember you can amend or update your details at any time by going to your Account and choosing My Details.

The information you provide when registering will not be sold, lent or otherwise used beyond The Xchangemy Group unless you choose to allow us to pass on your information to selected third parties, and we make every effort to secure any data we hold.

We will not send any unsolicited mail and we give you the option to opt out of any promotional emails we send.

You can have your account removed from our system completely, providing all outstanding payments and exchanges have been satisfied, by contacting us by email at customerservices@xchangemy.co.uk.
Although our restricted use of personal data exempts us from registering under the Data Protection Act 1998, we adhere to the Data Protection Principles therein which in summary require that data shall be:

  1. Fairly and lawfully processed.
  2. Processed for limited purposes.
  3. Adequate, relevant and not excessive.
  4. Accurate.
  5. Not kept longer than necessary.
  6. Processed in accordance with the data subject’s rights.
  7. Secure.
  8. Not transferred to countries outside the EC without adequate protection.

Should you require more information about any aspect of www.xchangemy.co.uk terms and conditions please send your comments to customerservices@xchangemy.co.uk